Last updated: 2026-05-18 · Pending final counsel review
"ColdConvert," "we," "us" refer to ColdConvert LLC, a Texas limited liability company. "Customer," "you" refer to the agency or individual who agrees to these Terms. "Workspace" means the tenant environment provisioned for your agency. "Recipient" means a candidate or contact targeted by your outreach.
Subject to these Terms and timely payment, ColdConvert grants you a non-exclusive, non-transferable, revocable license to access and use the ColdConvert Workspace solely for your healthcare staffing operations. You retain ownership of your Customer Data; we retain ownership of the platform.
You must not use ColdConvert to send unsolicited communications outside applicable law (TCPA, CAN-SPAM, state telemarketing rules, HIPAA where it applies), upload protected health information, harvest data from sources you don’t have rights to, attempt to bypass suppression or opt-out controls, or use the platform to recruit for industries we explicitly exclude. You are the sender of record for all outbound communications launched from your Workspace.
The standard fee is $1,500 per Workspace per month, billed monthly in advance. Founding-partner pricing is $750/month for the first five agencies, locked for 24 months. Carrier-pass-through SMS costs and Resend overages bill separately at cost plus 15%. We may change pricing on 30 days written notice; founding-partner pricing is excluded from changes during the 24-month lock.
Either party may terminate this agreement on 30 days written notice. We may suspend the Workspace immediately for material breach (acceptable use, unpaid invoice over 30 days, security incident). On termination, your Customer Data is exportable as CSV for 30 days; after that, it is permanently deleted.
ColdConvert is provided "as is." We warrant only that the service will be substantially available as described and that we will use commercially reasonable security practices. We make no warranties regarding deliverability rates, candidate response rates, redeployment outcomes, or regulatory compliance of your outbound campaigns.
To the maximum extent permitted by law, ColdConvert’s aggregate liability under this agreement is limited to fees paid by you in the twelve months preceding the claim. ColdConvert is not liable for indirect, consequential, special, or punitive damages, including lost revenue, lost placements, or candidate or facility relationship damage.
You indemnify ColdConvert for claims arising from your outbound campaigns, your collection or use of recipient data, your violation of applicable law, or your breach of acceptable use. We indemnify you for claims that the platform itself infringes a third-party patent or copyright.
These Terms are governed by the laws of the State of Texas. Disputes are heard exclusively in state or federal courts located in Harris County, Texas.
Notices and legal questions: bgrantom@coldconvert.net. ColdConvert LLC, Houston, TX.
Note: These Terms are pending final review by counsel and may be revised before broad rollout. Operational practices described elsewhere on this site (security, trust, suppression) are accurate; the legal wording here is draft.
Related: Privacy Policy · Disclaimer Agreement · Security · Trust